One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

The consumer (natural or legal) progresses with an official grievance against the decisions of the commission and demands a reconsideration of it, as it provides a written grievance that fulfills all the data and details (the facts of the complaint) required.

  1. ID card / residence and passport
  2. commercial register
  3. Documents and documents supporting the topic
  4. A letter addressed to the head of the unit
  1. The beneficiary highlights the origin of his personal identity and bring all documents
  1. beneficiary
  2. The consumer (natural / legal) is applying an official grievance against the decisions of the commission and demanding a reconsideration
  3. Semi-electronic
  4. Two hours
  5. Specialist
  6. Receiving grievances, reviewing it, completing the data and registering the request
  7. Semi-electronic
  8. 3 days
  9. Decision maker
  10. The grievance is not proven to respond to the beneficiary with the apology / the presence of the grievance.
  11. Semi-electronic
  12. 25 days
  13. Decision maker
  14. The grievance is not proven to preserve / the grievance is referred to the competent authority and inform the beneficiary of approval to follow up and complete the rest of the procedures
  15. Semi-electronic
  16. From a week to three

Customers Service

Customer Service Number

80077997 968+

Working hours (call center / customer services)

07:30 AM - 9:30 PM