One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

The service allows the auditor to file a complaint to the Central Bank of Oman on the institutions subject to the supervision of the Central Bank or the services available in the banking sector.

  1. Individuals: a complaint letter from the concerned person or his representative with an official agency, with the attachment of all data and details and copying it from the ID card.
  2. Private institutions: a complaint letter with attaching all data and details, copying it from the commercial registry and copying it from the ID card to the applicant, provided that one of the commissioners to sign or an official agency.
  1. The complainant must prove his communication or submit a previous complaint with the concerned party (commercial banks /financing companies /ATMs)
  1. Specialist
  2. Receiving complaints by attending the building of the Central Bank of Oman or by e -mail.
  3. Non-electronic
  4. An hour in the absence of congestion
  5. Specialist
  6. Preparing and sending communications after making sure that the attachments are completed to the concerned authority, whether for banks or financing companies or exchange.
  7. electronic
  8. My day worked after all the attachments were completed by the complainant
  9. Specialist
  10. Receive the response from the concerned authority and ensure its validity by referring to the laws and circulars issued by the central bank.
  11. electronic
  12. It depends on the concerned authority
  13. Specialist
  14. The complainant can receive the official response in paper in personally to the main building or one of the bank’s branches in Salalah and Suhaar or by e -mail.
  15. electronic
  16. My day worked after confirming the correctness of the response

Customers Service

Customer Service Number

24777777 968+

Working hours (call center / customer services)

08:00 AM - 03:00 PM