One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Receiving the report, and communication is carried out over the phone with the reporter and the establishment to verify the content of the report.

  1. 1- Filling out the complaint form - manually or via email.
  1. 1- The complaint form includes the details of the complaint with the communication numbers.
  2. 2- Attach a sample or copy of any varieties in the event of an expired authority
  3. 3- Attach any purchase bills to make sure.
  1. beneficiary and specialist
  2. Receiving communications and complaints through the contact center of the Ministry of Health and also by email or handing them manually
  3. Semi-electronic
  4. 5 working days
  5. Specialist
  6. Communication with the author / complaint owner, and also communicating with the pharmaceutical institution to deny the complaint
  7. Non-electronic
  8. 5 working days
  9. Decision maker
  10. In the event that the complaint is proven, the institution is transferred to the most expensive pharmaceutical violations committee for the necessary action
  11. Non-electronic
  12. 30 days
  13. beneficiary and specialist
  14. A call message is sent to the institution, including the committee's date to hear its statements based on the complaint submitted
  15. Non-electronic
  16. 10 days
  17. Specialist
  18. The communication is carried out by phone and sending the committee’s decision to the institution through its email, including the type of decision to direct or impose a fine
  19. Semi-electronic
  20. 30 days

Customers Service

Customer Service Number

24441999 968+

Working hours (call center / customer services)

07:30 AM - 02:30 PM