One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Ensuring the quality, safety, and integrity of pharmaceuticals, health products, and herbal products in the form of pharmaceutical doses that are imported, exported, and re-exported to and from the Sultanate, and verifying their compliance with Gulf and international manufacturing and quality regulations.

  1. - Invoice of the order (including import and export).
  2. - Batch analysis certificate.
  3. - Local purchase order (for government entities).
  4. - Pharmaceutical product registration certificate (in case of importing products under a local agent's name).
  5. - Import approval if the pharmaceutical product registration certificate is not available.
  6. - Purchase order from abroad in case of export.
  7. - Non-objection certificate in case of importing controlled drugs (narcotics and psychotropic substances).
  8. - Health certificate and dioxin-free certificate in case of importing dairy products.
  9. - Biological certificate in case of importing biological products.
  1. - A licensed warehouse from the Pharmacy and Pharmaceutical Control Department
  2. - The applicant must be affiliated with the submitted company
  1. Specialist
  2. The competent authority submits Request through the Ministry's website
  3. electronic
  4. 15 minutes
  5. beneficiary
  6. The beneficiary pays the service fees during the application
  7. electronic
  8. Within 24 hours the payment is adopted
  9. Specialist
  10. The request is studied by the employee who specializes in the institution to verify the requirements, controls and other requirements for the request, where the request can be approved or rejected if necessary
  11. electronic
  12. 5 working days

Customers Service

Customer Service Number

24441999 968+

Working hours (call center / customer services)

07:30 AM - 02:30 PM