One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Receiving and registering complaints of beneficiaries against postal service providers, verifying and studying documents, and then issuing a decision on them

  1. Complaint form / ID card / report or correspondence between the beneficiary and the service provider
  1. "Submit a written complaint with your service provider via email, fax, mailbox, or visiting one of the halls, explain your problem and request, then ask to respond from the service provider / keep a copy of the complaint, explaining the date of receipt, and the name of the person you spoke with if possible / in case The steps mentioned above were taken and a solution to the complaint was not reached within 15 days, or that the proposed solution is not satisfactory to you. Your complaints are directed to us through any of the methods mentioned below. / When you complain to the authority, follow:
  2. Fill out the form to file a complaint (form
  1. beneficiary
  2. Submission of the application
  3. Semi-electronic
  4. 1
  5. Specialist
  6. Revision and approval review
  7. Semi-electronic
  8. From 14 to 30 days

Customers Service

Customer Service Number


Working hours (call center / customer services)

07:30 AM - 03:00 PM