One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Receiving and registering complaints of beneficiaries against telecommunications service providers and verifying and studying documents, and then issuing a decision on them

  1. Complaint form / ID card / report or correspondence between the beneficiary and the service provider
  1. "Submit a written complaint with your service provider via email, fax, mailbox, or visiting one of the halls, explain your problem and request, then ask to respond from the service provider / keep a copy of the complaint, explaining the date of receipt, and the name of the person you spoke with if possible / in case The steps mentioned above were taken and a solution to the complaint was not reached within 5 days, or that the proposed solution is not satisfactory to you.
  2. Fill out the form to file a complaint (form
  1. beneficiary
  2. Submission of the application
  3. Semi-electronic
  4. 1
  5. Specialist
  6. Revision and approval review
  7. Semi-electronic
  8. From 14 to 30 days

Customers Service

Customer Service Number


Working hours (call center / customer services)

07:30 AM - 03:00 PM