One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

The objection and grievance of the institution on the report/results of one of the external activities for quality assurance.

  1. -The objection and grievance form
  2. The form of the objection and grievance register
  1. - The application must be within 60 days
  1. beneficiary
  2. The beneficiary fills the application for objection and grievance and submitting it to the authority, and setting a date to submit the form of the objection and grievance newspaper
  3. Non-electronic
  4. 10 working days
  5. Specialist
  6. The long list is prepared and approved, then sent to the beneficiary to ensure that there is no conflict in interests, after which the members of the objection and grievance committee are chosen
  7. Semi-electronic
  8. 10 working days
  9. beneficiary and specialist
  10. The beneficiary pays the due process fees
  11. Non-electronic
  12. 10 working days
  13. beneficiary and specialist
  14. The beneficiary submits the form of the objection and grievance newspaper.
  15. Non-electronic
  16. a work day
  17. Specialist
  18. The committee members hold a meeting to discuss the newspaper submitted by the beneficiary.
  19. Non-electronic
  20. a work day
  21. beneficiary and specialist
  22. Send the decision of the grievance committee to the beneficiary
  23. Non-electronic
  24. a work day
  25. Specialist
  26. Amending the final report of the activity based on the decision of the objection and grievance committee
  27. Non-electronic
  28. 22 working days
  29. Specialist
  30. Publishing the report/results on the authority’s website, then a printing license is requested by the Ministry of Information to start printing copies of the report and then distributed it to the concerned.
  31. Semi-electronic
  32. City

Customers Service

Customer Service Number

24121600 968+

Working hours (call center / customer services)

08:00 AM - 03:00 PM