One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Receiving and registering requests and complaints from beneficiaries at the Complaints and Suggestions Department in the Customer Service Department.

  1. A letter from the concerned person
  2. - A copy of the attachments
  3. - A copy of the ID card with the phone number to communicate with the applicant according to the type of service required
  1. - The applicant must be the concerned person
  2. In person,
  3. - A copy of the ID card
  1. beneficiary
  2. The beneficiary submits the application through personal attendance or through the suggestions and complaints boxes
  3. Semi-electronic
  4. 30 minutes
  5. Specialist
  6. The documents submitted by the proposals and complaints section are reviewed. After receiving the request, it is raised from the auditors' service department to the mayor and is suspended. -Reporting the references to the entity referred to it
  7. Semi-electronic
  8. From 3 to 7 days

Customers Service

Customer Service Number

23296555 / 1771

Working hours (call center / customer services)

07:30 AM - 02:30 PM (23296555) - 24 hours (1771)