One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Renewal of Excavation Permit for the Purpose of Completing Excavation Works Alongside Lighting Poles and Electrical Assemblies Belonging to the Lighting or Traffic Signals Network.

  1. A letter from the company addressed to the Director of the Lighting Department (in Arabic), including the following:
  2. Subject, type of work, work distance, work location (governorate + area + phase), track number (if no track number exists, a landmark at the site must be provided, such as a school, shop, station, etc.),
  3. Contact information for company representatives (delegate, engineers, project manager).
  4. Clear excavation route lines should be marked on the attached drawing.
  5. A copy of drawings illustrating the scope of excavation-related work.
  1. - Renewing a drilling permit issued by the Lighting Department of the General Directorate of Projects and Affairs in the municipality of Muscat.
  2. - The renewal of a final permit from the Department of Technical Studies must be obtained.
  3. - The previous permit must be brought to verify the work sites previously.
  4. - In the event that the path or the work site changes, a new permit must be obtained.
  5. The reasons for delaying work must be mentioned during the previous period.
  1. beneficiary
  2. The beneficiary submits the application electronically via a adopted platform.
  3. electronic
  4. half an hour
  5. beneficiary and specialist
  6. The renewal of a drilling permit is issued for some conditions and specifications to complete the work, and a final drilling permit must be taken from the Department of Technical Studies represented by the General Directorate of Projects and Affairs in the municipality of Muscat.
  7. electronic
  8. a work day

Customers Service

Customer Service Number

1111 968+

Working hours (call center / customer services)

7:00 am - 09:00 PM