One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

A building permit issued by the municipality according to the documents and maps approved by it to raise an existing building for which no previous building permit was issued.

  1. 1. A copy of the title deed and the survey drawing.
  2. 2. An electronic copy (pdf) including the architectural and construction plans (detailed building plans certified by the design consultant office) in addition to the construction accounts booklet.
  3. 3. Maps approved by the Public Authority for Civil Defense and Ambulance for governmental, industrial and tourist buildings, commercial and tourist residential and residential buildings, wedding halls and educational buildings in which the area of any floor exceeds (350) square meters or the ground floor is used for commercial purposes and the area of one shop exceeds (60). square metres.
  4. 4. A report from the consultant who designed the building to bear the required height.
  5. 5. A report from the supervising consultant that the building bears the required heightening.
  6. 6. Approvals from government agencies according to the nature of the project (Ministry of Housing, Public Authority for Electricity and Water, Royal Oman Police, Ministry of Tourism, Ministry of Environment and Climate Affairs, Ministry of Heritage and Culture, Ministry of Awqaf and Religious Affairs), any other approvals required by the municipality.
  1. Ownership, surveying drawing, and a report from the designer and supervisor consultant
  1. beneficiary
  2. The beneficiary submits the application through the consulting office
  3. electronic
  4. a work day
  5. Specialist
  6. The competent employee studies the application and inspects the site
  7. electronic
  8. 5 days of work
  9. Decision maker
  10. The official adopts the request
  11. electronic
  12. 4 days of work

Customers Service

Customer Service Number


Working hours (call center / customer services)

07:30 AM to 02:30 PM