One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

A building permit is issued by the municipality according to the documents and maps approved by it

  1. 1. Title Deed
  2. 2. Survey drawing
  3. 3. Detailed maps approved for architectural plans
  4. 4. The detailed plans approved for the construction plans
  5. 5. Construction accounts
  6. 6. The approval of the concerned authorities (Oman Telecommunications Company, Omani Qatari Telecommunications Company (ooredoo), Public Authority for Electricity and Water) according to the mechanism used for unplanned areas, and any other approval required by the municipality.
  7. 7. Maps approved by the Public Authority for Civil Defense and Ambulance for governmental, industrial and tourist buildings, residential, commercial and touristic buildings, wedding halls and buildings of educational institutions, in accordance with the rules and regulations in force by the Public Authority for Civil Defense and Ambulance.
  8. 8. A soil examination report from one of the specialized laboratories (from within the Sultanate) for buildings whose height exceeds three floors. It may be sufficient to submit an examination report from the design consultant if the number of floors is three or less.
  9. 9. Approvals from some government agencies according to the nature of the project (Ministry of Housing, Public Authority for Civil Defense and Ambulance, Ministry of Tourism, Ministry of Environment and Climate Affairs, Ministry of Heritage
  1. The presence of a bond ownership and a surveyor drawing
  1. beneficiary
  2. The beneficiary submits the application through an advisory office
  3. electronic
  4. a work day
  5. Specialist
  6. The municipal employee studies the application (maps)
  7. electronic
  8. 5 working days
  9. Decision maker
  10. The official adopts the request
  11. electronic
  12. 4 working days

Customers Service

Customer Service Number


Working hours (call center / customer services)

07:30 AM to 02:30 PM