One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

It is the service through which a request for renewing a customs clearance permit is submitted on the goods inside the industrial areas and the free zone in Al Mazyouna after the end of the declaration period

  1. 1- Request to issue and renew an electronic customs clearance permit
  2. 2- A commercial record
  3. 3- The approval of the Royal Oman Police/ Customs
  1. nothing
  1. beneficiary
  2. The clearance company, through the Madinah portal, submits a request to renew a customs clearance permit, download the required documents, then send the request
  3. Non-electronic
  4. 5 minutes
  5. Specialist
  6. A path employee checks the request In the event of notes, the request is re -requested to the applicant, coupled with notes to correct them. In the absence of notes, the request is approved and transferred to the director of the Masar Center
  7. Non-electronic
  8. 5 minutes
  9. Decision maker
  10. The Director of the Masar Center checks the request In the event that the request is rejected, the request for the request is transferred to a rejection and a notification of a notice to the clearance company coupled with reasons of rejection In the event that the application is approved, the system will calculate the fees due and send a notice of the financial claim to the investor
  11. Non-electronic
  12. 5 minutes
  13. beneficiary
  14. The investor pays the fees due through the electronic payment portal.
  15. Non-electronic
  16. 2 minutes
  17. Specialist
  18. A Masar employee issues a customs clearance permit and delivers it to the clearance company
  19. Non-electronic
  20. 3 minutes

Customers Service

Customer Service Number

24170700 968+

Working hours (call center / customer services)

07:30 AM - 02:30 G:GPM