One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

It is the service through which the request for issuing a customs clearance permit is submitted on the goods within the industrial areas and the free zone of Al Mazyouna

  1. 1- Request to issue and renew an electronic customs clearance permit
  2. 2- A commercial record
  3. 3- The approval of the Royal Oman Police/ Customs
  1. nothing
  1. beneficiary
  2. The clearance company, through the Madinah portal, submits a request to issue a customs clearance permit, download the required documents, then send the request
  3. Non-electronic
  4. 10 minutes
  5. Specialist
  6. A path employee checks the request In the event of notes, the application provider is re -counted with notes to correct them. In the absence of notes, the request is approved and transferred to the director of the Masar Center
  7. Non-electronic
  8. 10 minutes
  9. Decision maker
  10. The director of the Masar Center studies the application In the event that the request is rejected, the request for the request is transferred to a rejection and a notice is sent to the clearance company coupled with reasons of rejection In the event that the request is approved, the system will calculate the fees due and send a notice of the financial claim to the investor
  11. Non-electronic
  12. 10 minutes
  13. beneficiary
  14. The investor pays the fees due through the electronic payment portal.
  15. Non-electronic
  16. 5 minutes
  17. Specialist
  18. A Masar employee issues a customs clearance permit and delivers it to the clearance company
  19. Non-electronic
  20. 10 minutes

Customers Service

Customer Service Number

24170700 968+

Working hours (call center / customer services)

07:30 AM - 02:30 PM