One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Request for Permit for Underground Utility Installations (Electricity, Water, Gas, Telephone, Sewerage, Street Lighting)

  1. -License application form.
  2. -Submission of detailed maps in both hard copy (paper) and electronic format (AutoCAD+PDF), clearly indicating the details of the proposed works.
  3. -Provision of a bank guarantee in the amount of OMR 2,000, valid for 6 months after completion of the works.
  4. -Commitment to comply with the security and safety requirements set by the authority.
  5. -The contractor must provide a no-objection certificate from service providers (if applicable).
  6. -Copies of the commercial registration documents for both the contractor and the consultant.
  7. -Site survey or route application form.
  1. nothing
  1. beneficiary
  2. Submit the beneficiary request through the website of the authority or email
  3. electronic
  4. 5 minutes
  5. Specialist
  6. Study the request by the competent employee
  7. electronic
  8. Within 3-5 working days
  9. Decision maker
  10. Adoption and issuance of the statement
  11. electronic
  12. Within 3-5 working days
  13. beneficiary
  14. Payment of fees
  15. electronic
  16. 5 minutes
  17. beneficiary and specialist
  18. Send the statement to the beneficiary electronically or attend the beneficiary personally to the authority to receive the permit
  19. Semi-electronic
  20. 5 minutes

Customers Service

Customer Service Number

24507500 968+

Working hours (call center / customer services)

08:00 AM - 03:00 PM