One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

The airport safety department conducts an audit on the airport, operating operations and maintenance systems, and reviews all relevant documents to ensure the preservation of facilities and operations in accordance with national and international regulations and standards.

  1. Copies of the proposed airport manual including the emergency plan, safety management system and organizational structure of the airport operator
  2. Rescue and Fire Fighting Service Operations Manual
  3. Airport security programme
  4. - Scan airports and obstacles
  5. - 1:1000 scale airport chart showing all obstacles. Airport borders, and all operational airspace infrastructure
  6. - 1:500 scale yard plan showing all aircraft parking lots, markings, dimensions and operational air infrastructure
  7. - Draft AIP AD2 text and graphics
  8. - Draft Airport Certification Checklist
  9. An environmental study on the impact of airport operation, to be conducted by a locally or internationally accredited body
  10. Submit the application to the Directorate General for Civil Aviation Regulation along with the required documents
  11. Pay the service fee
  12. Note: The Airport Safety Department may request any other documents during the study of the application
  1. The application must be submitted at least 90 days before the expiration date
  1. beneficiary
  2. The applicant submits the application manually or electronically from the authority’s website, with the payment value of the application
  3. Semi-electronic
  4. day
  5. Specialist
  6. The competent department (airport safety) verifies the availability and study of the required documents
  7. Semi-electronic
  8. 50 days
  9. beneficiary and specialist
  10. The competent department issues a report in particular with the implementation and provision of the service applicant for deficiencies, according to the report
  11. Semi-electronic
  12. 30 days
  13. Specialist
  14. The competent department adopts the issuance of the airport operating license after ensuring the completion and implementation of all deficiencies by the beneficiary
  15. Semi-electronic
  16. 5 days
  17. beneficiary
  18. The beneficiary pays the value of the license certificate issuance
  19. Semi-electronic
  20. 2 days
  21. beneficiary
  22. The beneficiary receives the license from the Civil Aviation Authority
  23. Non-electronic
  24. 2 days

Customers Service

Customer Service Number

24354433 968+

Working hours (call center / customer services)

07:30 AM - 02:30 PM