One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

The service is provided for unknown children (to unknown parents/fathers) who need to obtain identity documents for the first time. They are provided with a form to apply for a birth certificate, passport, and identity card, request to change/add a surname or obtain replacements for lost documents.

  1. • A copy of the passport or identity card of the fostering family.
  2. • A copy of the child's birth certificate
  3. • A copy of the child's passport
  4. • A copy of the child's identity card
  1. To be a category of children stipulated in the regulatory regulations of family care and custody
  2. • The provisions of these regulations apply to children:
  3. O born in the Sultanate of unknown parents.
  4. O born in the Sultanate of an unknown father and a well -known Omani mother.
  5. o The newlyweds outside the Sultanate from Omani mother and an unknown father after a final judicial ruling was issued not to prove his lineage.
  6. O orphans and those deprived of the care of parents or relatives to the fourth degree due to death, lost their relatives, separation between the spouses, or the presence of one of the spouses, or both of them in prison, or no one of their relatives has applied to identify
  7. Instructions to choose the name
  8.  The child is granted the head of the family, after taking a pledge from the family.
  9.  On the name, children are granted in incubating families in the event of two male children the same name as well as for females (the first name of the child and the second is the name of the custodian and the difference is in the third and fourth name and they are affiliated with one tribe.
  10.  As for the name of the incubating mother (imaginary), which is recorded in the birth certificate, the first mother name is granted with changing the second and third name and adding her tribe.
  11.  In the event that the incubated child is an unknown father, the name of the biological mother (truth) is established in the birth certificate
  12.  In the event that the child is embraced by a woman only, the child is granted her tribe, and for the name, it is agreed upon so that the names that are chosen with the name of the mother or one of her relatives are not similar.
  1. beneficiary
  2. The incubating or biological family applies to the department to submit a request for identification papers or add/ change the name or tribe to the alternative care section or extract a lost allowance, and the applicant can be from the youth category who is over the age of 18 years.
  3. Non-electronic
  4. 1 day
  5. Specialist
  6. The name mechanism is explained to the beneficiary by the alternative care department The letter is prepared for the Royal Oman Police to obtain the identification papers with the child's form
  7. Semi-electronic
  8. day
  9. Decision maker
  10. The director of the department transfers the request to the Director General of Family Development for Accreditation, and the beneficiary is informed of approval or rejection with clarifying the reasons It is handed over copies of the letter addressed to the Royal Oman Police in the event of approval and directed to visit the Civil Endowment Administration to extract the required identification papers
  11. Non-electronic
  12. day

Customers Service

Customer Service Number


Working hours (call center / customer services)

08:00 AM - 03:00 PM