One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Excavation permit to carry out excavation works ALOng the lighting poles and electrical complexes of the lighting network or traffic lights.

  1. - letter from the company addressed to the Director of the Lighting Department (in Arabic) containing the following:
  2. Subject, type of work, work distance, work location (state + region + stage), railway number (in the absence of a railway number, a teacher must be brought to the site such as (school - shop - station...etc), numbers of specialists in the company (delegate - Engineers - Project Manager).
  3. - Map showing the line of work, the coordinates of the site, the railway number and the nearby landmarks (two copies).
  4. - The paths of the drilling lines must be clear on the attached drawing.
  5. - Copy of the drawings showing the scope of excavation work.
  1. - Drilling permit issued by the Lighting Department of the General Directorate of Projects and Affairs in the municipality of Muscat.
  2. - A final permit must be obtained from the Department of Technical Studies.
  3. - In the event that the path intersects with any other services, the accreditation of the responsible authority for that service must be obtained.
  4. - In the event that the works are widely scope for a distance of 5 km, the work must be divided into stages to follow up on the work executed in high quality.
  1. beneficiary
  2. The beneficiary submits the application electronically via a adopted platform.
  3. electronic
  4. hour
  5. Specialist
  6. In the event that the request is delivered to meet all the required requirements, an appointment is set with the project engineer and the applicant to visit the site by the administration specialists.
  7. electronic
  8. a work day
  9. beneficiary and specialist
  10. A drilling permit is issued for some conditions and specifications to start the work, and a final drilling permit must be taken from the Department of Technical Studies represented by the General Directorate of Projects and Agency in the municipality of Muscat.
  11. electronic
  12. a work day

Customers Service

Customer Service Number

1111 968+

Working hours (call center / customer services)

7:00 am - 09:00 PM