One-stop-shop services platform
A list of the available OSS in Oman
Business (Invest Easy)
The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.
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Customs (Bayan)
Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.
Manpower
Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.
Online Services
A list of online services sorted by the service provider
Service Description
This service includes two aspects o Violations issued by the department for nurseries violating nurseries regulations o Complaints received by parents or the community
Link
not available
Service fee
No fees
Time Taken
According to the period specified for the type of violation
Channels
In-person, call
Website
www.mosd.gov.om- With regard to the violation of nurseries, the following procedures are followed in accordance with the penalty clause in the nursery regulations, Chapter Ten - Penalties:
- o A 30-day notice to rectify the violation
- o Temporary closure of the nursery in case of non-rectification and expiration of the period.
- o If the rectification is not made during the temporary closure, the final closure procedure will be taken.
- • In the event of a complaint from a beneficiary or a citizen:
- o Receive a letter from the local beneficiary containing all the details of the complaint.
- o In the case of reporting through the protection line, the matter is referred from the Protection Department to the Child Affairs Department.
- o A regular follow-up visit is made and cameras are viewed if necessary.
- o Addressing the nursery about the existence of the complaint and stating an official response from them.
- o Refer the matter to the Legal Affairs Department for a legal opinion.
- o Respond to the complainant or hold a meeting to settle the problem between the parties if it is financial or if necessary.
- • In the event of evidence of child abuse, the matter is referred to the Public Prosecution Department by the Family Protection Department.
- The regulatory regulations of the custody houses issued by Ministerial Resolution No. (212/2012)
- • A decision to amend some provisions of the regulatory regulations for the nursery role (48/2017)
- beneficiary
- The Child Affairs Department receives a call from a beneficiary or a citizen about the nursery house with a number of abuses or a note on the services provided
- Non-electronic
- day
- Specialist
- The child raising institutions department is a sudden visit to the nursery, fill out the follow -up form and monitoring the violation
- Semi-electronic
- Two days
- Decision maker
- Child Affairs Director officially addresses the nursery and gives it a 30 -day deadline to address the complaint/ observation
- Semi-electronic
- 30 days to address the complaint
- Decision maker
- In the event that the complaint is not addressed during the specified period, the decision of the temporary closure is taken in coordination with the Department of Legal Affairs
- Semi-electronic
- According to the decision
- Decision maker
- In the event that the custody does not comply with the complaint during the temporary closing period, a report is submitted to the director of the Child Affairs Department or the Assistant Director, then the Director General of Family Development and then the Undersecretary, and if the matter is required, the issue is referred to the legal department.
- Semi-electronic
- undefined
Customers Service
1555
Working hours (call center / customer services)
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