One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Receiving reports of abuse from community members and relevant entities, and documenting cases of children exposed to violence and abuse, and referring them to the Child Protection Officer in the governorates for their management, including providing care, protection, and referral to other entities if necessary.

  1. • Reporting/complaint to the Child Protection Hotline
  2. • Official documents (birth certificates and national identification numbers)
  3. • Deposit decision from the Public Prosecution
  4. • Deposit decision from the Director General of Family Development
  1. A child is exposed to abuse under the age of 18
  1. beneficiary
  2. The reception of the communication/ complaint details is entered by the recipient of the child protection line
  3. Non-electronic
  4. The same note time
  5. Specialist
  6. -All abuse reports are received to the head of the protection mechanism follow -up department, and in the case of the maximum necessity, the communication recipient communicates with the delegate directly to take the necessary. -The head of the department refers the communication to the child protection representatives, each according to his spatial competence. -The child protection representative studies the communication and may require a field visit or summoning the child or those who are relevant to the headquarters of the department to meet them and research the details of the abuse
  7. Semi-electronic
  8. Take action period from hour to week
  9. Specialist
  10. The matter may sometimes require coordination with some institutions, such as the public prosecutor to refer the issue to them or extract decisions such as the decision to delegate the forensic medicine in the event of sexual abuse, and after a public prosecutor issues the decision -making decision, the child protection representative accompanies the child to the police hospital to do a medical examination.
  11. Semi-electronic
  12. According to the case
  13. Decision maker
  14. In the event that the environment in which the child lives is a major cause of abuse, the child protection representative addresses the public prosecutor to issue a decision to deposit the temporary care house. After the decision is issued, it will be handed over to the head of the Dar Al -Wefaq department to accommodate the case
  15. Semi-electronic
  16. undefined

Customers Service

Customer Service Number


Working hours (call center / customer services)

08:00 AM - 03:00 PM