One-stop-shop services platform
A list of the available OSS in Oman
Business (Invest Easy)
The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.
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Customs (Bayan)
Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.
Manpower
Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.
Online Services
A list of online services sorted by the service provider
Service Description
Register cases of children exposed to violence and abuse, and manage them, including providing care, protection, and referral to other agencies if necessary.
Link
not available
Service fee
No fees
Time Taken
From the issuance of the decision directly
Channels
In-person, call, other
Website
www.mosd.gov.om- Report/Complaint from members of the community
- • Report/Complaint from authorities (Health/Education/Public Prosecution/Police)
- • Report/Complaint to the Child Protection Hotline
- • Official documents (birth certificates and national ID)
- • Public Prosecution's deposit decision
- • General Director of Family Development's deposit decision
- A child who is offended under the age of 18>
- beneficiary
- Details of the communication/ complaint are entered by the beneficiary or the recipient of the child's protection line or specialists in the departments or referred the communication from the relevant authorities. At this stage, the initial details of the communication are written.
- Non-electronic
- one day
- Specialist
- The child protection representative studies the communication and may require a field visit or summoning the child or those who are relevant to the department's headquarters to meet them and discuss the details of the abuse. The matter may sometimes require coordination with some institutions, such as the public prosecutor to refer the issue to them or extract decisions such as the decision to delegate the forensic medicine in the event of sexual abuse, and after a public prosecutor issues the decision -making decision, the child protection representative accompanies the child to the police hospital to do a medical examination.
- Non-electronic
- undefined
- Specialist
- After the decision was issued by the public prosecutor, the child is handed over to the head of the Dar Al -Wefaq department to accommodate the case and receives the case and makes social research and receives any personal belongings that the situation wants to reserve in the secretariat department in the house.
- Semi-electronic
- day
- Specialist
- The alternative aunt follows up the affairs of the situation and provides all the necessary needs. The psychological specialist puts a therapeutic sin for the child and follows up. A treatment program is done with some recreational and educational activities by registering the appropriate activity or program for cases The social worker, in coordination with the representative of the Ministry of Education, is the member of the Education Committee for the Child Protection Committee to transfer the child in one of the schools adjacent to the house and coordinate to the work of a special committee for the final exams
- Semi-electronic
- Duration of the deposit from 3 days to a year
- Specialist
- The child protection representative addresses the public prosecutor to issue a decision to leave the House of Al -Wefaq after the end of the treatment plan
- Semi-electronic
- After the deposit period ends
Customers Service
1555
Working hours (call center / customer services)
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