One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.

Customs

Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.

Manpower

Manpower

Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Receiving and following up on customer complaints through the call center or in-person visits to the Customer Service Department, analyzing them, and taking appropriate actions accordingly.

Link

not available

Service fee

No fees

Time Taken

1-5 days according to the type of complaint

Channels

In-person, call, e-mail

Website

www.pasi.gov.om
  1. According to the complaint, documents of proof may be required.
  1. do not apply
  1. beneficiary
  2. The customer files a complaint by attending personally, calling or sending an email to the authority.
  3. Non-electronic
  4. 1 day
  5. Specialist
  6. The employee concerned with reviewing the complaint and calling the customer in the event of no clarity in the causes of the complaint, after taking the complaint observations, the employee transforms the request to the competent department to deal with the complaint.
  7. electronic
  8. 1-2 days
  9. Specialist
  10. The employee specializes in taking the necessary action to respond to the complaint, and then notify the customer About his complaint of an executive situation.
  11. Non-electronic
  12. 1-2 days

Customers Service

Customer Service Number

80077600 968+

Working hours (call center / customer services)

08:00 AM - 02:00 PM
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