One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Sheltering an elderly person in the social care home in Rustaq, providing them with comprehensive social, healthcare, and recreational services.

  1. • Copy of the ID card.
  2. • Copy of the social security card or pension statement.
  3. • Information indicating the presence or absence of relatives.
  1. Omani nationality
  2. • There are no relatives
  3. • To be an elderly over 60 years
  4. • Relatives are not able to provide care and attention for special cases
  5. • Relatives are not able to provide care and attention.
  1. beneficiary
  2. Both: (Ministry of Health, shelter offices - Al -Ahly - NGOs) submit an application to the director of the state's social development department.
  3. Non-electronic
  4. one day
  5. Specialist
  6. The researcher performs a field visit, then a study on the case and then the report is attached to the head of the Special Welfare Department.
  7. electronic
  8. week
  9. Specialist
  10. The head of the Home Care Department, after reviewing the topic, giving an technical opinion about the request, then referring the topic to the director of the elderly department.
  11. electronic
  12. week
  13. Decision maker
  14. The director of the elderly department refers the request to the Director General of Social Welfare.
  15. electronic
  16. week
  17. Decision maker
  18. The Director General of Social Welfare converts the request to His Excellency Dr. Undersecretary.
  19. electronic
  20. week
  21. Decision maker
  22. With His Excellency the Undersecretary, the Undersecretary adopts the elderly shelter to the care house, and the issue is referred to the Director General of Social Welfare to take the necessary action, with a notice of a copy of science to the competent general directorate
  23. electronic
  24. week

Customers Service

Customer Service Number


Working hours (call center / customer services)

08:00 AM - 03:00 PM