One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Providing support for the elderly by relatives or placing the elderly person in an alternative family setting when their relatives are unable to care for them, ensuring they receive the necessary care.

  1. • Copy of the personal ID card.
  2. • Copy of the social security card or pension statement.
  3. • Information indicating the presence or absence of relatives.
  4. • Information indicating the presence or absence of sources of income.
  1. Omani nationality
  2. • There are no relatives
  3. • To be an elderly over 60 years
  4. • Relatives are not able to provide care and attention.
  1. beneficiary
  2. An alternative family request is submitted through the departments, civil societies, the Ministry of Health, the People and the neighbors to the director of the state’s social development department.
  3. Non-electronic
  4. week
  5. Specialist
  6. The social researcher performs a field visit after determining the date of the visit with the applicant. And prepare a study on the case by a form form for the status of the elderly and submit to the director of the state development department
  7. Non-electronic
  8. week
  9. Specialist
  10. The Director of the Department of Development in the state reviews the situation and in the absence of any fulfillment, the issue is referred to the Director General of the governorate.
  11. Non-electronic
  12. week
  13. Decision maker
  14. The Director General of the governorate referred the request to His Excellency Dr. Undersecretary.
  15. electronic
  16. week
  17. Decision maker
  18. His Excellency the agent refers the request to His Excellency the Minister for financial accreditation in the event of a request for financial assistance. In the event that financial assistance is not requested, it is sufficient to be accredited by the agent.
  19. electronic
  20. week
  21. Specialist
  22. The researcher communicates with the alternative family and informs them by agreeing to contain the elderly
  23. Semi-electronic
  24. one day

Customers Service

Customer Service Number


Working hours (call center / customer services)

08:00 AM - 03:00 PM