One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Conducting a social research on the heirs of pensioners to establish their dependence on the deceased in their livelihood. This includes the following individuals: father, mother, brothers, sisters (both male and female), half-siblings, and step-siblings from the mother's side.

  1. • Personal ID/Passport for all heirs.
  2. • Inventory of the pensioner's heirs.
  3. • Power of attorney document for the legal representative.
  4. • Proof of income for each heir.
  5. • Declaration from the heirs regarding their dependence or non-dependence on the deceased for their livelihood during his/her lifetime.
  1. • A message of social research request from the retirement fund
  2. • Providing pro -social research documents
  1. beneficiary
  2. Retirement funds submit a social research request to the Ministry, where the ministry transferred the request to the Department of Social Development in the governorate
  3. Non-electronic
  4. 1
  5. Specialist
  6. The social researcher from the Department of Social Development communicates directly with the heirs or with the legal agent.
  7. Non-electronic
  8. City
  9. Decision maker
  10. The Director of the Social Development Department reviews the report, approved and referred it to the issuance of the certificate The department or ministry sends the certificate to the local retirement fund with an official message
  11. Non-electronic
  12. City

Customers Service

Customer Service Number


Working hours (call center / customer services)

08:00 AM - 03:00 PM