One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Disbursement of a medical allowance for social security families in the amount of (20) Omani Rials per month, added to the pension. This allowance is disbursed with the approval of the General Director in the governorate/department director for individuals with chronic illnesses who are eligible for a medical allowance.

  1. The citizen submits a request to obtain the assistance service based on a medical report.
  1. • The applicant must be Omani nationality
  2. • Those who receive a social security pension or a member of their families who do not belong to Omani citizenship
  1. beneficiary
  2. The applicant enters the required service using the ID card with the PKI or through the phone number, taking into account that the phone chip used is supportive of electronic certification. The applicant fills the required data on the electronic application for an assistant service request
  3. Non-electronic
  4. Day 1
  5. Specialist
  6. The competent employee (administrative writer / social researcher / social worker) receives the request and study the case The social researcher performs a field visit after determining the date of the visit with the applicant
  7. electronic
  8. week
  9. Specialist
  10. The social worker reviews documents and data and expresses his opinion according to the social assistance list, and the application electronically turns into the director of the department.
  11. electronic
  12. week
  13. Decision maker
  14. The director of the department reviews the request data and documents and take a decision to save the application or approval.
  15. electronic
  16. week
  17. Specialist
  18. In the event that the manager recommends approval of the assistance, the request is transferred electronically to the competent employee to enter the exchange data automatically and transfer to the bank.
  19. electronic
  20. one day
  21. Specialist
  22. The citizen is notified of approval of assistance and a review of the department to receive his financial dues if he does not have a bank account
  23. electronic
  24. one day

Customers Service

Customer Service Number


Working hours (call center / customer services)

08:00 AM - 03:00 PM