One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Request for assistance in connecting electricity service, water service, and sewage service for the residence of an individual or social security family. This assistance is disbursed with the approval of the General Director.

  1. Copy of bills for the service connection.
  1. • The applicant must be Omani nationality
  2. • Those who receive a social security pension and have their own homes.
  1. beneficiary
  2. The applicant enters the required service using the ID card with the PKI or through the phone number, taking into account that the phone chip used is supportive of electronic certification. The applicant fills the required data on the electronic application for an assistant service request
  3. electronic
  4. 1 yum
  5. Specialist
  6. The competent employee (administrative writer / social researcher / social worker) receives the request and study the case The social researcher performs a field visit after determining the date of the visit with the applicant.
  7. electronic
  8. Two weeks
  9. Decision maker
  10. The director of the department reviews the request data and documents and decides to save the application or recommends to request assistance. He raises the issue to the Director General to approve the recommendation or reject the request.
  11. electronic
  12. one day
  13. Decision maker
  14. After the approval of the general manager, the request is transferred electronically to the director of the department, then to the competent employee to enter the exchange data automatically and enable the approved company
  15. electronic
  16. one day
  17. beneficiary and specialist
  18. The citizen is notified of approval of assistance and reviewing the competent authority to complete the procedures for delivering the service
  19. electronic
  20. one day

Customers Service

Customer Service Number


Working hours (call center / customer services)

08:00 AM - 03:00 PM