One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Request for assistance with the costs of changing the electric meter type from single-phase to three-phase for residential units belonging to social security families only. This assistance is disbursed with the approval of the General Director in the governorate as a one-time support.

  1. • Copy of the ID card or passport.
  2. • Copy of bills for the service connection.
  1. • The applicant must be Omani nationality
  2. • Those who receive social security pension
  1. beneficiary
  2. The applicant enters the required service using the ID card with the PKI or through the phone number, taking into account that the phone chip used is supportive of electronic certification. The applicant fills the required data on the electronic application for the assistant service application
  3. Non-electronic
  4. one day
  5. Specialist
  6. The competent employee (administrative writer / social researcher / social worker) receives the request and study the case The social researcher performs a field visit after determining the date of the visit with the applicant.
  7. electronic
  8. Two weeks
  9. Specialist
  10. The social worker reviews documents and data and expresses his opinion according to the social assistance list, and the application electronically turns into the director of the department.
  11. electronic
  12. week
  13. Decision maker
  14. The Director of the Department of Development reviews the application and documents data and decides to save the application or recommends to request assistance He raises the issue to the Director General of the Governorate to agree to the recommendation or reject the request.
  15. electronic
  16. one day
  17. Decision maker
  18. After approval of the recommendation, the Director General of the Governorate shall help the approval of the state development department.
  19. electronic
  20. week
  21. beneficiary and specialist
  22. The citizen is notified of approval of assistance and reviewing the competent authority to complete the procedures for delivering the service
  23. Semi-electronic
  24. one day

Customers Service

Customer Service Number


Working hours (call center / customer services)

08:00 AM - 03:00 PM