One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

The electronic service for student complaints is available on the website of the Ministry of Higher Education, Scientific Research, and Innovation as follows: (Ministry's website: The student submits the complaint through their electronic profile on the ministry's website, supported by evidence. The Customer Service Centre receives the complaint submitted by the student. The department reviews the complaint and verifies its eligibility. If we find that the complaint is illogical or irrelevant, the administration will directly respond to the student accordingly. The complaint is forwarded from the Student Services department to the educational institution where the student is enrolled, and the response is received electronically. The response from the institution to the complaint is studied by the relevant department. The student receives a response to the complaint through the electronic portal.

  1. - Details of the complaint in a Word file
  2. - The procedures that the institution followed towards the complaint
  3. - The evidence that supports the complaint
  1. - The complaint service student must have a record in a basic system
  2. - The applicant must register on the Ministry's website
  3. - The service applicant must be inside the Sultanate in universities and private colleges
  1. beneficiary
  2. The student submits the application electronically and sends the application attachments via the window for complaints and darkness.
  3. electronic
  4. 5 minutes
  5. Specialist
  6. The concerned employee studies the complaint, ensures that the attachments are present, and refer the complaint to those who are authorized to respond in the educational institution
  7. electronic
  8. 5 minutes
  9. Specialist
  10. The competent employee responds to the provider of the complaint, after reviewing and studying the Foundation's response
  11. electronic
  12. one day

Customers Service

Customer Service Number

24340900 968+

Working hours (call center / customer services)

07:30 AM - 02:30 PM