One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

The beneficiary submits an exempt duty refund request based on Tariff, origin country, agreements, or if the goods are re-exported in the period specified by law.

  1. - Customs Declaration
  2. - Invoices
  3. - Certificate of Origin
  4. The canceled declaration, if any
  1. That the claim period does not exceed 90 days of completion of the statement
  1. beneficiary
  2. The beneficiary submits a recovery request through the system with the attachment of the required documents (customs statement, bills, certificate of origin)
  3. electronic
  4. Depends on the applicant
  5. Specialist
  6. The competent employee reviews the transaction and checks the attachments and then turns into the officer for approval
  7. electronic
  8. 5 minutes
  9. Specialist
  10. After the officer’s approval, the transaction is transferred to the financial department and is stored in the system to issue a check or bank transfer
  11. electronic
  12. half an hour
  13. Specialist
  14. Those concerned with the Finance Department of issuing the check or bank transfer of the applicant
  15. electronic
  16. 10 minutes

Customers Service

Customer Service Number


Working hours (call center / customer services)

24 hours