One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Request to obtain a license to open a pharmaceutical establishment

  1. The location in which the establishment is to be opened
  1. Adherence to the conditions to open a pharmaceutical institution (available on the Ministry's website)
  2. It could not be a partner in more than one pharmaceutical institution
  3. That the owner or partner be Omani nationality and not less than the legal age
  1. beneficiary
  2. Submit the application through the electronic portal
  3. electronic
  4. a work day
  5. Specialist
  6. The request is studied and the attachments are considered, then the team of the assignments is informed of the request to visit the site or a formatting message is sent in Walwa if the request is outside the Muscat Governorate
  7. electronic
  8. 2-3 days
  9. Specialist
  10. After visiting the site or receiving the inspection report in the governorate, they will be granted initial approval if they meet the requirements for the approval period of 6 months, subject to extension
  11. electronic
  12. 2-3 days
  13. beneficiary
  14. Request to grant them final approval of the license
  15. electronic
  16. a work day
  17. Specialist
  18. The pharmacy is visited or a formatting message is sent to the governorates to visit the pharmaceutical institution
  19. Semi-electronic
  20. 7-14 days
  21. Specialist
  22. After making sure that the requirements are fulfilled based on the inspection, the topic is presented to the licensing committee, and then they are granted the final license
  23. Semi-electronic
  24. 3 days of work
  25. beneficiary
  26. Print the institution's license from the Ministry's website
  27. electronic
  28. minute

Customers Service

Customer Service Number

24441999 968+

Working hours (call center / customer services)

07:30 AM - 02:30 PM