One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Submitting a complaint by the traveler against the airline operating in the Sultanate's airports, in the event of any failure to provide services from the company.

  1. - Complaint form
  2. - Copy of the company's response
  3. - Travel ticket
  4. - Copy of the passport
  1. That there be prior correspondence between the provider of the complaint and the airlines
  1. beneficiary
  2. Submit the complaint form from the traveler against the airline
  3. Semi-electronic
  4. day
  5. Specialist
  6. Ensure that the required documents included in the complaint request are available
  7. Semi-electronic
  8. 3 days
  9. Specialist
  10. Send the complaint to the complainant airline in order to investigate the matter.
  11. electronic
  12. day
  13. Specialist
  14. Receive the response of the airline on the letter or the complaint sent from the department
  15. electronic
  16. Day to month
  17. Specialist
  18. Study the company's response to conforming to regulatory laws
  19. Semi-electronic
  20. 3 days
  21. Specialist
  22. After receiving the complaint response and studying it from the department, the complainant is answered, including his rights according to the law
  23. electronic
  24. day

Customers Service

Customer Service Number

24354433 968+

Working hours (call center / customer services)

07:30 AM - 02:30 PM