One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

This service provides establishments with an industrial license a ministerial decision issued by the Ministry of Finance to be exempted from customs taxes (customs duties) imposed on industrial establishments’ imports of equipment, machinery, spare parts, raw materials, semi-manufactured materials, and packaging materials necessary for production throughout the project period.

  1. - Valid industrial license
  2. - equipment and raw materials lists
  1. -The company has an industrial license
  1. beneficiary
  2. The request is submitted through the statement system
  3. electronic
  4. 10Y Kag
  5. Specialist
  6. The specialist studies the lists attached to the raw materials, spare parts, equipment and machines included in industrial production.
  7. electronic
  8. 5 days
  9. Decision maker
  10. Make a technical recommendation to the Ministry of Finance to issue the decision or make update in the event of deficiencies or rejection in the event that the conditions are not met
  11. electronic
  12. 10 minutes
  13. Specialist
  14. The agency is to verify the request before the process of issuing the ministerial decision
  15. electronic
  16. 5 days
  17. Decision maker
  18. The ministerial decision is issued by the head of the unit
  19. electronic
  20. Two weeks
  21. beneficiary
  22. The electronic decision is received
  23. electronic
  24. Two minutes

Customers Service

Customer Service Number

80000070 968+

Working hours (call center / customer services)

07:30 AM - 02:30 PM