One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Issuing a new identity card after the expiry of the previous one, by visiting the Passports and Civil Status Department.

  1. The expired ID card.
  1. Civilization in the official dress of photography.
  2. The presence of the person concerned personally.
  3. - The origin of the ended ID.
  1. beneficiary
  2. Each Omani, in the event of the end of his personal card, must go to the departments and departments of the General Administration of Passports and Civil Status in order to renew them.
  3. electronic
  4. 5-7 minutes.
  5. Specialist
  6. The Civil Registry Secretary checks the data of the owner of a request.
  7. electronic
  8. 5-7 minutes.
  9. Specialist
  10. Print and issuance of the ID card
  11. electronic
  12. 5 minutes

Customers Service

Customer Service Number


Working hours (call center / customer services)

24 hours