One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Institutional Standards Assessment (ISA) refers to Stage 2 of the two-stage Institutional Accreditation Process. Each Higher Education Institution (HEI) undergoes ISA every five years.

  1. -Requesting institutional standards assessment
  2. - Supporting evidence
  1. -4 years of completion of the first stage of institutional accreditation: Corporate quality audit
  1. beneficiary
  2. The beneficiary prepares the evaluation request for institutional standards
  3. Non-electronic
  4. Unknown
  5. Specialist
  6. The long list was prepared and approved, then sent to the beneficiary to ensure that there is no conflict in interests, then the audit team is chosen from it
  7. Semi-electronic
  8. one month
  9. beneficiary and specialist
  10. The beneficiary pays the due process fees
  11. Non-electronic
  12. one month
  13. beneficiary
  14. The beneficiary submits the evaluation request for institutional standards to the authority on the specified date according to the schedule of evaluation operations in exchange for institutional standards
  15. Non-electronic
  16. one day
  17. Specialist
  18. The calendar team holds a meeting discussion meeting
  19. Non-electronic
  20. one day
  21. beneficiary and specialist
  22. The operation manager and the head of the team, or their representatives, visit the beneficiary to discuss some details of the process and plan for the calendar visit (field)
  23. Non-electronic
  24. one day
  25. beneficiary and specialist
  26. The team visits the beneficiary building for a whole week (the period varies to some institutions) During this period, everything necessary to accomplish the goal of the visit is made, according to the previously prepared visit program
  27. Non-electronic
  28. week
  29. Specialist
  30. After the completion of the thunderbolt, the team is the third draft and then the fourth draft of the report, so that the external technical review of the draft is completed, after which the fifth draft is prepared.
  31. Non-electronic
  32. Three months
  33. beneficiary and specialist
  34. After the authority’s board of directors approved the fifth report, this draft is sent to the beneficiary for the feedback
  35. Non-electronic
  36. one month
  37. Specialist
  38. The evaluation team considers the beneficiaries ’notes -if any -, after which the sixth and final draft is prepared
  39. Non-electronic
  40. one month
  41. Specialist
  42. Send the final version of the report to the members of the Authority’s Board of Directors for accreditation, then send to the beneficiary to see before publishing the report’s results unless there is a request for objection or grievance from the beneficiary on the copy
  43. Non-electronic
  44. one month
  45. Specialist
  46. Publishing the results of the final report on the authority’s website, then a printing license is requested by the Ministry of Information to start printing copies of the report and then distributed it to the concerned.
  47. Non-electronic
  48. one month

Customers Service

Customer Service Number

24121600 968+

Working hours (call center / customer services)

08:00 AM - 03:00 PM