One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

This service allows beneficiaries of a home loan to request to change the purpose of the loan

  1. . The initial approval letter
  2. . Copy of the passport or identity card
  3. . Request letter to change the purpose of the home loan
  1. The applicant must have the initial approval of the residential loan
  1. beneficiary
  2. The applicant is attended by the Unified Service Hall or the Social Housing Department and Projects / The housing circles of the branches, bring the required documents and documents, and provide a letter of request to change the purpose of the housing loan.
  3. Non-electronic
  4. one day
  5. Specialist
  6. The request is studied by the specialized employee in the aid and loans department.
  7. Non-electronic
  8. 5 days to 7 days
  9. Specialist
  10. Prepare the report from the competent engineer on the ability to change the purpose and send it to the residential aid and loans department.
  11. Semi-electronic
  12. 5 days to 7 days
  13. Decision maker
  14. Transferring the request to the housing aid committee to approve the application
  15. Semi-electronic
  16. one day
  17. Specialist
  18. Transferring the request to the Financial Affairs Department to change the beneficiary data and the connection, as the seller's data is replaced by the contractor or the contractor’s data with the seller if the request to change the purpose came after the approval of the committee and the signing of the contractor and the consultant or the request came after the issuance of the initial contract for the seller.
  19. Semi-electronic
  20. 5 days to 7 days
  21. Specialist
  22. Update the loan application data, where is the loan system and residential aid.
  23. Semi-electronic
  24. one day
  25. Specialist
  26. Inform the applicant of the decision.
  27. Semi-electronic
  28. one day

Customers Service

Customer Service Number

80000099 968+

Working hours (call center / customer services)

07:30 AM -02:30 PM -2: 30 PM -10: 00 PM