One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

This service allows beneficiaries to apply for home loans and request to be exempt from the outstanding amount of a loan

  1. . Copy of the passport or identity card
  2. . Copy of the marriage contract
  3. . Copy of the birth certificates of the applicant's children
  4. . An approved salary certificate of the applicant and the working family members
  5. . Bank statement of the applicant for the last 6 months
  6. . Medical report from the medical committee proving the 80% deficit (if the borrower is unable to repay)
  7. . A pledge not to have any other source of income
  8. . Request letter
  9. In the event of the death of the borrower:
  10. . Death certificate
  11. . Cause of death certificate
  1. Decreased monthly income below 300 Omani riyals
  2. At the age of 60
  3. The deficit rate is not less than 80%
  1. beneficiary
  2. The applicant is attended by the Unified Service Hall or the Social Housing Department And projects / housing departments in the branches and submit a letter of request to exempt with supportive documents.
  3. Non-electronic
  4. one day
  5. Specialist
  6. The competent employee checks the receipt of all the documents required to complete the service from the service provider.
  7. Non-electronic
  8. one day
  9. beneficiary
  10. In the event of a decrease in the income, the applicant is given the comprehensive study form and asks him to fill it from the relevant authorities and determines it for its completion.
  11. Non-electronic
  12. From a day to 30 days
  13. Specialist
  14. The Ministry's employee receives the social housing form from the applicant and verifying the completion of the social study file and the applicant's fulfillment of the terms of exemption for low income
  15. Non-electronic
  16. one day
  17. Specialist
  18. Receive the Financial Affairs Department to study and verify the applicant's fulfillment of the exemption conditions and the preparation of a memorandum to the Director General of Administrative and Financial Affairs.
  19. Non-electronic
  20. From 5 days to 10 days
  21. Decision maker
  22. A letter from the Director General of Financial and Administrative Affairs at the Ministry of Housing and Urban Planning was submitted to the Director General of Income at the Ministry of Finance to take the decision on exemption in the event of low income and address insurance companies in the event of disability and death
  23. Semi-electronic
  24. One day (receipt of the response from 30-60 days)
  25. Decision maker
  26. Issuing the decision to exempt after the approval of the Ministry of Finance or the insurance company
  27. Non-electronic
  28. one day
  29. Specialist
  30. The applicant is informed of approval or rejection
  31. Non-electronic
  32. one day
  33. Decision maker
  34. The employer or retirement funds are addressed to stop the deduction of the monthly installments
  35. Non-electronic
  36. one day
  37. Specialist
  38. Addressing the real estate registry circle to dismantle the mortgage of the loan -related property
  39. Non-electronic
  40. one day

Customers Service

Customer Service Number

80000099 968+

Working hours (call center / customer services)

07:30 AM -02:30 PM -2: 30 PM -10: 00 PM