One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

This service allows the beneficiaries of housing loan or housing assistance to request a grievance request in the loan or housing assistance.

  1. ID Card
  2. -Form of grievance request
  1. Grievance
  1. beneficiary
  2. The grievance request is submitted
  3. Non-electronic
  4. one day
  5. Specialist
  6. The grievance request is studied from the Legal Affairs Department and the legal opinion is made
  7. Non-electronic
  8. 30 days
  9. Decision maker
  10. Raise the grievance to His Excellency the Minister to accredit
  11. Non-electronic
  12. 30 days
  13. Specialist
  14. Inform the grievance provider of approval or rejection with the reason for the reason
  15. Non-electronic
  16. one day

Customers Service

Customer Service Number

80000099 968+

Working hours (call center / customer services)

07:30 AM -02:30 PM -2: 30 PM -10: 00 PM