One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Consumers can file complaints against stores, institutions and companies regarding goods or services that do not comply with the agreed specifications, standards or details.

  1. - Complaint submission service (complaint submission form / personal card of the complainant / invoices and contracts / specifying the data of the complained establishment, its location and contact numbers).
  2. - Complaint referral service (complainant data / data of the defendant with the authorized decision-maker / complaint number / commercial registry data of the institution / evidence collection / technical expertise report / legal referral).
  1. Personal presence of the concerned person, or the power of attorney to officially representing it, or direct contact with the parties.
  1. beneficiary and specialist
  2. Submitting the complaint through the website, call center, or mobile application
  3. electronic
  4. 30 minutes
  5. Specialist
  6. Communicating with the parties and discussing the complaint
  7. Semi-electronic
  8. hour
  9. beneficiary and specialist
  10. Conducting a meeting between the two parties to find solutions and reach an amicable settlement
  11. Semi-electronic
  12. hour
  13. Decision maker
  14. If a settlement is not reached, investigations will be completed and the complaint will be referred to the Public Prosecution
  15. electronic
  16. day
  17. Decision maker
  18. Saving the complaint in accordance with Article (41) of the executive regulations of the law
  19. Semi-electronic
  20. day

Customers Service

Customer Service Number

80077997 968+

Working hours (call center / customer services)

07:30 AM - 9:30 PM