One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Crew member certificate (CMC) (renewal or issuance): the certificate is requested for guest crew members and pilots in order to be used as an alternative to visa in any country of the European Union or other member states of the International Civil Aviation Organization in order to facilitate the procedures so that the visa is dispensed with and the certificate is sufficient by both parties.

  1. Request letter from the national airline
  1. The training program for hospitality staff.
  2. (2) recent photos in the uniform and the background should be blue.
  3. A copy of the passport or ID.
  4. A copy of the approved Omani medical certificate.
  5. The application must be submitted 15 days before the expiration date, but it can be received by the Aviation Security and Facilities Department 60 days before the expiration date of the license.
  1. beneficiary
  2. The national airlines addresses the aviation security and facilitation department
  3. Semi-electronic
  4. From day to 5 days
  5. Specialist
  6. The aviation security and facilitation department reviews the application
  7. Semi-electronic
  8. A week to two weeks
  9. Specialist
  10. Delivering the certificate to the airlines
  11. Semi-electronic
  12. Two days

Customers Service

Customer Service Number

24354433 968+

Working hours (call center / customer services)

07:30 AM - 02:30 PM