One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Allows those enrolled in Hajj companies to file a complaint with the services provided by companies.

  1. The complaint letter, if any
  1. To be enrolled in the company who complained about it
  1. beneficiary
  2. The beneficiary files a complaint against the company they are affiliated with
  3. electronic
  4. The immediate
  5. Specialist
  6. The relevant employee discusses the complaint with the complainant and the Hajj company, and explores possible settlements
  7. electronic
  8. 2 to 3 days of work
  9. Specialist
  10. The concerned employee takes appropriate action to record the complaint during the settlement process and refers it to the relevant committee in case a resolution is not achieved
  11. electronic
  12. 5 working days

Customers Service

Customer Service Number

80008008 968+

Working hours (call center / customer services)

07:30 AM - 02:30 PM