One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

An electronic window to receive complaints and communications received by the agency and related to violations of the laws, regulations and decisions in force by the entities subject to its control, or negligence or failure to perform the duties of the public office or prejudice to public money in limiting and correcting such violations, by persons (natural or legal) against one of the entities subject to being monitored by the relevant authority, complaints and reports are received by specialized employees, sorted, recorded, and the necessary action is taken in this regard.

  1. - Documents supporting the complaint or the report
  1. • That the complaint or report is related to an act that affects the state’s public money or involve an administrative violation.
  2. • That the complaint or the communication be related to one of the authorities subject to the supervision of the state’s financial and administrative control agency.
  3. • That the complainant verb has not fell to challenge it legally (statute of limitations).
  4. • That the complaint should not be pending before the judiciary or a judicial ruling.
  5. • Not to have previously complained and offered to the device and decreased, except in the event of develoPMents in the complaint or the availability of new evidence about it.
  6. • The device is not obligated to announce the actions it takes regarding the reported violations.
  1. beneficiary
  2. The beneficiary submits the complaint at the complaints window
  3. electronic
  4. 5-1 minutes
  5. Specialist
  6. The specialists at the department review the complaint to verify its compliance with the conditions and regulations
  7. Semi-electronic
  8. 1- 3 working days
  9. Specialist
  10. Complaints that meet the requirements are referred to the supervisory directorates and departments
  11. electronic
  12. Two days of work
  13. Specialist
  14. The relevant supervisory unit examines the matter and takes the necessary actions accordingly
  15. Semi-electronic
  16. According to the type and nature of the communication
  17. Specialist
  18. The supervisory unit provides the complaints and reports department with the results along with supporting evidence and recommendations
  19. electronic
  20. According to the nature and type of communication
  21. Specialist
  22. The complaints and reports department reviews the results of the complaint or report and takes the necessary actions accordingly
  23. Semi-electronic
  24. According to the nature and type of communication

Customers Service

Customer Service Number


Working hours (call center / customer services)

07:30 AM - 02:30 PM