One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

A service that enables the employee or employer to submit a job grievance (private/commercial) and follow up on the grievance status or cancel it

  1. Nothing
  1. Nothing
  1. beneficiary
  2. The worker or employer submits his application electronically and receives a reference number for his application and a text message with the date of the session, in addition to a text message to the other party. In the event that the complaint was referred to another department of the directorate according to the classification of the complaint by the complainant, after that the complainant and the complainant are contacted by telephone by the competent employee, and if he does not reach a solution that satisfies both parties, the complaint is referred to the Labor Dispute Settlement Department
  3. electronic
  4. minutes
  5. Specialist
  6. The two parties or their representative shall appear before the researcher at the labor dispute settlement department to discuss the dispute and hear their statements
  7. electronic
  8. hour
  9. Decision maker
  10. The researcher moves with the two parties to the assigned judge. In the event of a settlement, the ratification is made by the judge and it is approved in the executive formula. In the event that the settlement is not completed, the decision is for the judge to refer the complaint to the competent court or to set another session
  11. electronic
  12. half an hour
  13. Specialist
  14. In the event that the complaint is referred to the court, the complainant receives a text message stating that his complaint has been referred to the court and he must review it
  15. electronic
  16. minutes

Customers Service

Customer Service Number

80077000 968+

Working hours (call center / customer services)

07:30 AM - 02:30 PM