One-stop-shop services platform

A list of the available OSS in Oman

Invest Easy

Business (Invest Easy)

The Invest Easy portal (One Stop Shop) provides fast and easy e-services to help set up and manage companies in Oman. Using the e-services helps minimize paperwork and save costs and time.


Customs (Bayan)

Bayan system is an online one-stop-shop offered by the Royal Oman Police (ROP) - Directorate General of Customs that facilitates seamless, convenient and fast clearance of goods for trading communities.



Ministry of Manpower provides a single online platform to the Citizens and Business Owners to find services related information and apply for those services through a unified and easy to use application.

Online Services

A list of online services sorted by the service provider

Service Description

Request to obtain a document certifying that the product complies with the standard specifications for general use or trading in the markets of the Sultanate of Oman

  1. Quality systems certificates
  2. A brief description of the manufacturing process
  3. A detailed plan for the manufacturing operations of the commodity
  4. Quality Control Plan
  5. Test reports
  1. Facility obligations:
  2. • To be licensed to carry out the activity for manufacturing the product
  3. • That the commodity produced by the facility be identical to the standard and/ or the technical regulations in force.
  4. • All the necessary facilities must be provided to specialists when evaluating the facility and withdrawing random samples and during the licensing procedures and providing them with all the information required to grant the license
  5. • Carry out the required tests in the directorate's laboratories if the department's employees are requested
  6. • In the event that the possibility of examination is not available in the directorate's laboratories, it is permissible to conduct in internationally accredited laboratories with the directorate, or government laboratories or laboratories of the establishment under the supervision of the conformity department.
  7. • The quality monitoring plan is to be developed in agreement with the conformity department.
  8. • The notification of the conformity circle on the adjustments related to the commodity, production equiPMent, or monitoring equiPMent.
  1. beneficiary
  2. The beneficiary submits a license request letter using the Omani quality mark and the initial assessment data document according to the form prepared by the Directorate / submitting a license renewal application using the Omani quality mark (note: after submitting the renewal application, the initial inspection stage is moved directly without the need to perform the initial assessment)
  3. Non-electronic
  4. 10 working days
  5. Specialist
  6. The specialist reviews the initial evaluation documents, based on which the product obtains the Omani quality mark
  7. Non-electronic
  8. 1- 2 working days
  9. Specialist
  10. The specialist conducts the initial inspection of the facility based on the date agreed upon between the beneficiary and the specialist, and samples are taken if necessary
  11. Non-electronic
  12. 1 working day
  13. Specialist
  14. The specialist reviews the technical documentation of the product and evaluates its compliance with the standard or technical regulations
  15. Non-electronic
  16. 5-7 working days
  17. Specialist
  18. The specialist issues the Omani quality mark certificate for the product
  19. Non-electronic
  20. 1 working day
  21. beneficiary
  22. The beneficiary pays the service fees to issue the certificate and conduct the field visit
  23. electronic
  24. 3 minutes
  25. beneficiary
  26. The beneficiary either visits the directorate to receive the certificate in person or receives it via email
  27. Semi-electronic
  28. 10 minutes

Customers Service

Customer Service Number

80000070 968+

Working hours (call center / customer services)

07:30 AM - 02:30 PM