Digital Transformation 


The Government Digital Transformation Program comes under the umbrella of the National Program for the Digital Economy in response to the royal decree to formulate an integrated implementation plan that engages all government institutions. The Ministry of Transport, Communications and Information Technology (MTCIT) in coordination with all government entities has built a road map and created the implementation plan of the Government Digital Transformation Program 2021-2025 to transition to a digital government built on governance principles and emerging technologies, aiming at creating the government of the future and offering an integrated digital experience.

Implementation tracks

Four tracks have been identified to achieve the vision and national directions of the program, each of which has its objectives, indicators, and projects:

digital transformation paths

● Excellence in E-services track
 Digitize government services and raise their quality

● Efficiency of Digital Solutions and Infrastructure track
Increase institutional efficiency, improve government entities' digital programs and infrastructure, and focus on central initiatives and systems.
● Empowering National Capabilities and Managing Digital Change track
Empowering national cadres in digital transformation, information technology and telecommunication.
● Community participation and Awareness track
Community participation and awareness-raising about the e-services provided by the government.

Targeted entities

- (No 1)
Critical services
Affect the workflow at the national level
● Ministry of Labour
● Ministry of Higher Education, Scientific Research and Innovation
● Council of Administrative Affairs for the Judiciary
● Ministry of Commerce, Industry, and Investment Promotion
● Royal Oman Police
● Civil Aviation Authority
● Ministry of Transport, Communications & Information Technology
● Tax Authority
● Ministry of Education
● Ministry of Health

- (No 2)
Highly important services
Of a significant impact on investment and primary services for citizens
● Public Authority for Social Insurance
● Ministry of Justice and Legal Affairs
● Muscat Governorate
● The Ministry of Endowment and Religious Affairs
● Environment Authority
● Oman Chamber of Commerce and Industry
● Small and Medium Enterprises Development Authority
● Ministry of Agriculture, Fisheries and Water Resources
● Ministry of Interior
● Public Prosecution
● Capital Market Authority
● Consumer protection Authority
● Office of the Minister of State and Governor of Musandam
● Tender Board General Secretariat
● Office of the Minister of State and Governor of Dhofar
● Public Authority for Special Economic Zones and Free Zones
● Ministry of Housing and Urban Planning
● Public Establishment for Industrial Estates- Madayn

- (No 3)
Moderate importance services
Support and enable entities No 1 and 2
● Oman Vision 2040 Implementation Follow-up Unit
● Public Services Regulatory Authority
● National Records and Archives Authority
● Ministry of Finance
● Ministry of Culture, Sports and Youth
● Foreign Ministry
● State Audit Institution
● Ministry of Economy
● Oman Authority for Academic Accreditation and Quality Assurance of Education
● Oman Medical Specialty Board
● Administrative Judiciary Court

Numbers & statistics

The expected volume of investment made to implement the program is about 170 million OMR, which will be invested in improving procedures, re-engineering government services, automating primary services, and fully digitizing the services through developing digital solutions, improving digital infrastructure and enabling national competencies in digital transformation, future skills and change management.

Digital transformation projects

Oman is striving to achieve the digital government transformation  objectives through several projects that will contribute to the transformation of an integrated digital government.
- Manjam initiative to simplify procedures and engineer government service operations

View the projects and initiatives of the executive plan of the Government Digital Transformation Program 2021-2025

For more information on the government digital transformation in the Sultanate of Oman, download the file


Arab Governmental Achievements Award