As part of the national drive to promote transparency and accelerate digital transformation in public services, the Ministry of Justice and Legal Affairs launched the “Tawtheeq” platform on 23 February 2025. This unified digital platform enables notarial, legal, and expert-related transactions to be processed electronically, in integration with over 18 government entities. The platform has facilitated a full transition from paper-based processes to digital workflows, allowing beneficiaries to track their transactions in real time, without the need for physical presence or paper documentation.
E-participation stands as a core pillar of the platform, offering an interactive interface that allows users to submit complaints, suggestions, and service quality feedback directly. This has contributed to institutional performance improvement and an enhanced beneficiary experience. The Ministry has also established official communication channels for public interaction, including the technical support email (cs@mjla.gov.om) to handle general inquiries and feedback related to justice services.
In line with its belief in the value of digital engagement and its impact on improving notarial services, the Tawtheeq platform launched a digital public poll to assess the demand for extended video-call service hours for issuing powers of attorney. An overwhelming 82% of participants voted in favour of extending the service from 8:00 a.m. to 8:00 p.m., and the change was promptly implemented based on this majority demand.
The platform’s services have expanded to include the issuance of powers of attorney for legal representation and real estate transactions, reflecting its versatility in addressing day-to-day legal needs in a fully digital manner.
Within the first two months of its launch, notarial offices recorded a 35% increase in transaction volume compared to the same period the previous year. The system has been rolled out across 62 offices in all governorates of the Sultanate, resulting in increased staff productivity and faster processing times. The total number of completed digital transactions has exceeded 50,000.
The Tawtheeq platform exemplifies a progressive model of fair digital governance and stands as a key enabler in achieving Oman Vision 2040, particularly the establishment of an intelligent, transparent, and participatory justice system that empowers individuals to play an active role in shaping and improving legal services.
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