In 2022, the Ministry of Social Development in the Sultanate of Oman launched the national charitable platform "Jood", an integrated digital hub designed to organise and enhance the effectiveness of charitable work through digital transformation tools. Jood replaces the previous donations portal (donate.om), serving as a secure and reliable digital gateway that brings together charities and volunteer groups under one umbrella, connecting them with individual and institutional donors.
The platform leverages ICT to support Omani charities and volunteer teams by offering a unified, comprehensive interface that simplifies application processes, case reviews, and automated donation disbursement. It also provides precise statistics and data to service donors, beneficiaries, charitable organisations, and stakeholders, assisting decision‑makers in the sector. Donors can easily access a wide range of charities and volunteer teams, with donations transferred to the relevant organisations within seconds via secure payment channels, including Visa, Mastercard, and bank transfers. A centralised database further coordinates charity efforts across Oman.
Donors log in to the platform, create an account using electronic authentication or their ID, and receive a verification code via SMS to their mobile phone. They can then browse the platform with ease and select the cases they wish to support. The system safeguards donors’ personal data and does not store any credit card details.
The platform includes 30 charitable associations, 64 volunteer teams, and 5 endowment institutions. Statistics up to the end of June 2025 indicate tangible outcomes in terms of engagement and participation, with the platform receiving over 10 million visitors and around 264,550 donors. A total of 259 programmes and 1,106 initiatives have been implemented. Donations to initiatives exceeded OMR 3.4 billion, while donations to relief campaigns reached approximately OMR 307 million. The platform shares these figures accurately and updates them daily for its visitors, reinforcing the impact of digital participation and encouraging continued donor contributions.
Jood platform places great emphasis on enabling community participation and strengthening effective communication channels with its users. It offers a responsive support service through email, along with the option for direct phone contact. The quality of responses is considered high, with each enquiry addressed thoroughly based on its content, and followed up with phone clarification when needed. The platform also allows users to submit complaints, feedback, or general reports via the designated message section. Additionally, volunteer teams are exempted from transfer and deposit fees, supporting their efforts and easing financial burdens. The platform promotes transparency by providing open data accessible to everyone.
Jood exemplifies Oman's commitment to digital transformation in support of the sustainable development goals. It demonstrates the government's dedication to digital governance and empowering charitable work through modern tools that ensure transparency, security, and operational efficiency.
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