Consumers can file complaints against stores, institutions and companies regarding goods or services that do not comply with the agreed specifications, standards or details.
Conditions and regulations:
Personal presence of the concerned person, or the power of attorney to officially representing it, or direct contact with the parties.
The authority receives reports of any suspicious behavior related to consumer issues such as the expiration of products or breaking the law and so on.
These communications are sent to the authorities by people who identify themselves as part of the report details.
The process begins when the reporting party alerts the Authority to the issue by reporting it through a phone call to the Authority's call center, the Authority's website, or a smartphone app or to report it personally to the concerned department.
Conditions and regulations:
In personand take advantage.
- Report of visiting the judicial seizure warden to verify the communication.
Submitting a price list of goods and services whose price is to be raised
From 8:00 am to 2:30 pm
Conditions and regulations:
Bills for the last two years for original copies.
- The bills are sealed from the source, and the numbering of products with bills is according to the serial number of the product or service included in the form
Mention the justifications for raising prices with evidence.
Sectors
Justice
Fees
25 OMR to every 500 OMR per 50 services / commodity
Submit the provider with an application to publish and announce each defective commodity (technical or manufacturer) that would harm financially or morally to the consumer to avoid or avoid harm in order to preserve the health and safety of the consumer.
Customer Service Number 24119201/24119674/24119273 from 7:30 to 2:30 PM
Conditions and regulations:
-Commitment to what was stated in Article 27 of the Consumer Protection Law, and articles from 29 to 32 of the executive regulations of a law to summon goods.
Submit an application from the suppliers through which they are approved to add new services in their goods and services lists.
Working times from 7:30 am to 2:30 PM
The consumer (natural or legal) progresses with an official grievance against the decisions of the commission and demands a reconsideration of it, as it provides a written grievance that fulfills all the data and details (the facts of the complaint) required.
Conditions and regulations:
The beneficiary highlights the origin of his personal identity and bring all documents
