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government services

Related Services

  • Request to obtain a license from the first category for telecommunications services
    Start Service
    Submit a license request from the first category for telecommunications services

    Conditions and regulations:
    • Conditions mentioned in the request for application
    Sectors
    Safety & Security
    Fees
    Specified according to Resolution 84/2019 to determine the fees for licensing telecommunications services
    Service Provider
    Licensing and Obligations Department
  • Request to obtain a license from the second category for telecommunications services
    Start Service
    Submit a request for a license from the second category for telecommunications services

    Conditions and regulations:
    • nothing
    Sectors
    Safety & Security
    Fees
    According to Resolution 84/2019, to determine the fees for licenses of telecommunications services
    Service Provider
    Licensing and Obligations Department
  • Request to obtain a third -category license for telecommunications services
    Start Service
    Submit a request to obtain a third -category license for telecommunications services

    Conditions and regulations:
    • Conditions mentioned in the request for application
    Sectors
    Safety & Security
    Fees
    According to Resolution 84/2019, to determine the fees for licenses of telecommunications services
    Service Provider
    Licensing and Obligations Department
  • Request to obtain a permit to provide Internet of Things services
    Start Service
    A request for obtaining a permit to provide Internet of Things services is submitted

    Conditions and regulations:
    • Conditions mentioned in the organized regulations
    Sectors
    Safety & Security
    Fees
    According to Article (12) of Resolution 93/2022
    Service Provider
    Licensing and Obligations Department
  • Request to obtain a permit to submit a trace systems service and determine the geographical location
    Start Service
    An application is submitted to obtain a permit to provide tracking and geographical systems service

    Conditions and regulations:
    Sectors
    Safety & Security
    Fees
    Service Provider
  • Request to obtain a permit to create or operate private communication networks prepared for the purpose of personal use that is not connected to the public network
    Start Service
    A request for a permit is submitted to create or operate private communication networks prepared for the purpose of personal use that is not connected to the public network

    Conditions and regulations:
    • Payment fee for the application
    • Clarify the service and technical specifications
    Sectors
    Safety & Security
    Fees
    1500
    Service Provider
    Licensing and Obligations Department
  • Request to obtain a permit to exploit and access infrastructure
    Start Service
    An application is submitted to obtain a permit to use and access inactive infrastructure

    Conditions and regulations:
    Sectors
    Safety & Security
    Fees
    3000
    Service Provider
    Licensing and Obligations Department
  • Request to obtain a permit to implement services in the field of communications
    Start Service
    The application is submitted to obtain a permit to implement services in the field of communications

    Conditions and regulations:
    • Applying the provisions of the regulation regulating the service
    Sectors
    Safety & Security
    Fees
    According to Appendix No. (1) of Resolution No. 109/2022
    Service Provider
    Licensing and Obligations Department
  • A new radio license request
    Start Service
    Submit an application to license radio devices and allocate appropriate frequencies

    Conditions and regulations:
    • A person authorized to register according to the commercial registry certificate (companies)/ personal card (for individuals)/ a letter of authorization from the Director General of the Ministry (government), taking into account the payment of registration fees in advance.
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Licensing and Obligations Department
  • Request to cancel radio licenses
    Start Service
    Submit an application to cancel the radio license

    Conditions and regulations:
    • Request to cancel the license must be before the expiry date of the license, taking into account the payment of the cancellation fees in advance.
    Sectors
    Safety & Security
    Fees
    25 riyals per radio device
    Service Provider
    Conditions for allocating frequencies and licensing
  • Request to replace radio devices
    Start Service
    Request to replace a radio device licensed with a new radio device as a result of the malfunction or loss of the device

    Conditions and regulations:
    • Replacing the radio device should be before the end of the license, taking into account the payment of the license amendment fees in advance
    Sectors
    Safety & Security
    Fees
    15 OMR for each radio license
    Service Provider
    Conditions for allocating frequencies and licensing
  • Request to keep a radio device
    Start Service
    Submit an application to keep licensed radio devices

    Conditions and regulations:
    • Requesting radio equiPMent must be before the end of the license, taking into account the payment of retaining fees.
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Quality accreditation circle
  • Request to amend the licenses of radio devices
    Start Service
    Submit an application to amend a radio license

    Conditions and regulations:
    • The license to amend the license must be before the end of the license, taking into account the payment of the fees
    Sectors
    Safety & Security
    Fees
    According to Resolution 133/2008 and its executive regulations
    Service Provider
    Conditions for allocating frequencies and licensing
  • Request to accredit or deposit telecommunications services
    Start Service
    Telecommunication service providers (telecom companies) submit a proposed fees request for a specific communication service (including price, terms, and conditions) to be evaluated by the regulatory authority for accreditation or deposit, in accordance with the Retail Tariff Regulation.

    Conditions and regulations:
    • Submit the application via the RTS system while providing all the basic data required according to the regulations clearly
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Country and tariff circuit
  • Request to amend the telecommunications services tariffs
    Start Service
    Telecommunications service providers (telecom companies) submit a request to amend a previously approved telecommunications service tariff (price, terms, and conditions) to be evaluated by the regulatory authority for accreditation or deposit in accordance with the Retail Tariff Regulation.

    Conditions and regulations:
    • Submit the application via the RTS system while providing all the basic data required according to the regulations clearly
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Cost and Tariff Department.
  • Request to cancel telecommunications tariffs
    Start Service
    Telecommunications service providers (telecom companies) submit a request for the cancellation of a previously approved telecommunications service tariff (price, terms, and conditions) to be evaluated and approved by the regulatory authority in accordance with the Retail Tariff Regulation.

    Conditions and regulations:
    • Submit the application via the RTS system while providing all the basic data required according to the regulations clearly
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Cost and Tariff Department.
  • Permit to import communications devices
    Start Service
    The application is submitted to obtain a permit to import communication devices

    Conditions and regulations:
    • Pre -obtaining an account in the circle system
    Sectors
    Safety & Security
    Fees
    According to the importer of the importer
    Service Provider
    Quality accreditation circle
  • Request to import communications devices for the purpose of the experience
    Start Service
    The application is submitted for the purpose of trying the device within the Sultanate of Oman

    Conditions and regulations:
    • Pre -obtaining an account in the circle system
    • Prior to the import permit
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Quality accreditation circle
  • Request to reconcile in violation of Etisalat
    Start Service
    Request for reconciliation: A request submitted by the violations to the authority for reconciliation in that violation and to ensure that they are not referred to the public prosecution

    Conditions and regulations:
    • The applicant is the concerned person
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Dispute settlement and litigation department
  • Request to separate disputes
    Start Service
    Request to separate disputes: It is a request in which one of the licenses applies to the authority to adjudicate a dispute that arose between him and another licensee

    Conditions and regulations:
    • The applicant is the concerned person - the completion of the preliminary procedures
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Dispute settlement and litigation department
  • Request to review decisions
    Start Service
    Request to review decisions is a request submitted by the person concerned with a decision issued by the authority to review that decision

    Conditions and regulations:
    • The applicant is the person concerned - adherence to the legally prescribed periods
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Dispute settlement and litigation department
  • Requesting use contracts for lands belonging to the telecommunications sector
    Start Service
    In the event that telecommunications companies want to build stations or divisions, the executing company must submit a request for a use contract to the land owned by the Telecommunications Regulatory Authority.

    Conditions and regulations:
    • do not apply
    Sectors
    Safety & Security
    Fees
    Based on the land area
    Service Provider
    The main structure circle
  • Request to renew the use contracts for the lands of the telecommunications sector
    Start Service
    In the event of the completion of the usufruct contracts, companies must renew these contracts by submitting their requests to the authority.

    Conditions and regulations:
    • Failure
    Sectors
    Safety & Security
    Fees
    -
    Service Provider
    The main structure circle
  • Request for the adoption of the registrar of the domain names
    Start Service
    This service relates to the accreditation of registrants of Omani domain names (.om) and (.oman).

    Conditions and regulations:
    • do not apply
    Sectors
    Safety & Security
    Fees
    100 OMR for companies, at leadership, 200 omr for other companies
    Service Provider
    Internet domain names circle
  • Renewing the accreditation of the domain names
    Start Service
    This service is related to the renewal of accreditation for registrants of Omani domain names (.om) and (.oman).

    Conditions and regulations:
    • Accreditation requirements, according to what was mentioned in the registrar's accreditation agreement
    Sectors
    Safety & Security
    Fees
    500 OMR
    Service Provider
    Internet domain names circle
  • Canceling the adoption of the domain names
    Start Service
    This service is related to the de-accreditation of the registrants of the Omani domain names (.om) and (.oman).

    Conditions and regulations:
    • do not apply
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Internet domain names circle
  • Request to separate the domain names disputes
    Start Service
    It is a request that specializes in the disputes and settlements of the names of the domains

    Conditions and regulations:
    • do not apply
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Internet domain names circle
  • Submit a complaint with telecommunications services
    Start Service
    Receiving and registering complaints of beneficiaries against telecommunications service providers and verifying and studying documents, and then issuing a decision on them

    Conditions and regulations:
    • "Submit a written complaint with your service provider via email, fax, mailbox, or visiting one of the halls, explain your problem and request, then ask to respond from the service provider / keep a copy of the complaint, explaining the date of receipt, and the name of the person you spoke with if possible / in case The steps mentioned above were taken and a solution to the complaint was not reached within 5 days, or that the proposed solution is not satisfactory to you.
    • Fill out the form to file a complaint (form
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    District of Shawan beneficiaries
  • Submit a complaint with postal services
    Start Service
    Receiving and registering complaints of beneficiaries against postal service providers, verifying and studying documents, and then issuing a decision on them

    Conditions and regulations:
    • "Submit a written complaint with your service provider via email, fax, mailbox, or visiting one of the halls, explain your problem and request, then ask to respond from the service provider / keep a copy of the complaint, explaining the date of receipt, and the name of the person you spoke with if possible / in case The steps mentioned above were taken and a solution to the complaint was not reached within 15 days, or that the proposed solution is not satisfactory to you. Your complaints are directed to us through any of the methods mentioned below. / When you complain to the authority, follow:
    • Fill out the form to file a complaint (form
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    District of Shawan beneficiaries
  • Providing communications related to communication and mail services
    Start Service
    Receiving and recording beneficiaries' reports related to violations of telecommunications companies and postal service providers.

    Conditions and regulations:
    • The application is submitted according to the documents required for the service subject
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    District of Shawan beneficiaries
  • Submit calls for communications services
    Start Service
    Receiving and registering requests of beneficiaries of telecommunications services, whether to request coverage of an area with telecommunications networks, or to improve the quality of services, or to retrieve a communications number, or any other requests that fall within the competence of the Authority.

    Conditions and regulations:
    • The application is submitted according to the documents required for the service at the application, the applicant must be the concerned person
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    District of Shawan beneficiaries
  • Request to solve radio interventions
    Start Service
    Cease the interference occurring on the licensed frequency after checking the validity of the complainant's details provided in the Harmful Interference Form submitted through the system by the licensee.

    Conditions and regulations:
    • "The party
    • service type
    • The affected frequencies
    • The affected stations areas
    • contact numbers
    • Details of the complaint
    • "
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Reading and Inspection Control Department
  • Request for a license to provide postal services
    Start Service
    Receiving applications for obtaining a postal services license and reviewing the application.

    Conditions and regulations:
    • For small and medium enterprises registration in the Small and Medium Enterprises DeveloPMent Authority
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Licensing and Obligations Department
  • Request to renew a license to provide postal services
    Start Service
    Receiving applications for renewing postal services licenses from licensees and reviewing the application.

    Conditions and regulations:
    • For small and medium enterprises registration in the Small and Medium Enterprises DeveloPMent Authority
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Licensing and Obligations Department
  • Request to cancel postal services licenses
    Start Service
    Receiving applications for canceling postal services licenses from licensees and reviewing the application.

    Conditions and regulations:
    • nothing
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Licensing and Obligations Department
  • Request to open a branch - postal services
    Start Service
    Receiving requests for opening branches for licensed companies and reviewing them.

    Conditions and regulations:
    • nothing
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Licensing and Obligations Department
  • Request to close branch - postal services
    Start Service
    Receiving requests for closing branches for licensed companies and processing them.

    Conditions and regulations:
    • do not apply
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Licensing and Obligations Department
  • Branch transfer request - postal services
    Start Service
    Receiving requests for branch transfers for licensed companies and processing them.

    Conditions and regulations:
    • do not apply
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Licensing and Obligations Department
  • Request to agree to a link between me - postal services
    Start Service
    Receiving Interconnection Agreements Between Licensed Companies for Review and Decision

    Conditions and regulations:
    • do not apply
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Licensing and Obligations Department
  • Request to agree to a commercial agency contract - postal services
    Start Service
    Receiving commercial agency contracts between licensed companies and other companies for study and decision-making

    Conditions and regulations:
    • do not apply
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Licensing and Obligations Department
  • Request to review and approve the postal stamps ’edition plan for Oman Post
    Start Service
    Receiving the annual plan for postal stamps from the Oman Post Company, reviewing and approving it according to the procedures followed

    Conditions and regulations:
    • do not apply
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Competition and Tariff Department
  • In order to import communication devices and equipment to re -export them abroad
    Start Service
    The application is submitted in the event of the import of devices in order to re -export them outside the Sultanate

    Conditions and regulations:
    • Acquisition on an account in the department's system, obtain an import permit
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Quality Accreditation Department
  • Request to release communication devices
    Start Service
    The request for obtaining the authorization for the release of the devices is submitted to the General Directorate of Customs (for commercial purposes).

    Conditions and regulations:
    • Pre -obtaining an account in the circle system
    • Prior to the import permit
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Quality Accreditation Department
  • Request to renew radio telecommunications storage
    Start Service
    Renewal of radio devices stored for the importer

    Conditions and regulations:
    • Pre -obtaining an account in the circle system
    • Prior to the import permit
    Sectors
    Safety & Security
    Fees
    5
    Service Provider
    Quality Accreditation Department
  • Request to provide stored devices
    Start Service
    The application is submitted after obtaining the radio license for the radio device stored with the importer

    Conditions and regulations:
    • Pre -obtaining an account in the circle system
    • Prior to the import permit
    • Acquisition for initial approval of the radio use
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Quality Accreditation Department
  • Request to export communication devices for maintenance
    Start Service
    This service applies to the radio devices licensed in the Sultanate in case there is a desire to export them abroad for maintenance purposes.

    Conditions and regulations:
    • Pre -obtaining an account in the circle system
    • Prior to the import permit
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Quality Accreditation Department
  • Request to release communications devices for personal use
    Start Service
    The request for obtaining the authorization for releasing the devices is submitted to the General Directorate of Customs (for personal use, not for commercial purposes).

    Conditions and regulations:
    • Pre -obtaining an account in the circle system
    Sectors
    Safety & Security
    Fees
    15
    Service Provider
    Quality Accreditation Department
  • Request to adopt the quality of communications devices
    Start Service
    The request is being submitted to issue a certificate accrediting the device's quality type.

    Conditions and regulations:
    • Pre -obtaining an account in the circle system
    Sectors
    Safety & Security
    Fees
    50\100
    Service Provider
    Quality Accreditation Department
  • Request to release quality accreditation certificates
    Start Service
    The application is submitted for the purpose of amending some of the specifications mentioned in the quality accreditation certificate

    Conditions and regulations:
    • Pre -obtaining an account in the circle system
    • Acquisition for the quality accreditation certificate for the model
    Sectors
    Safety & Security
    Fees
    10
    Service Provider
    Quality Accreditation Department
  • Customs release request for the purposes of the experiment
    Start Service
    The release of communications devices for experimental purposes (companies)

    Conditions and regulations:
    • Obtaining a pre -import permit
    Sectors
    Safety & Security
    Fees
    No fees
    Service Provider
    Quality Accreditation Department

Offical Contact:

Website https://www.tra.gov.om
Tel: 1000-24222222

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