Digital Transformation Success Stories

 

Here you can find national and governmental initiatives and projects that have developed digital platforms to better serve citizens and residents. Such initiatives have maximized the use of advanced technologies and information and communications technology across various vital sectors, thereby, contributing to improve service quality and efficiency, productivity, and expenditure management within various government entities. This in turn, reinforces the Oman journey towards achieving the targeted goals for a smooth and systematic transition to a smart digital government.

 


Choose your land

An integrated system that offers the beneficiaries of housing services multiple housing options available on the Ministry of Housing and Urban Planning eService Portal. ...

Main objectives:

  • Utilizing the emerging technologies.
  • Automatic land distribution
  • Saving beneficiaries time and effort.
  • Improving government services.

Key Benefits:

  • Providing the service 24/7
  • Incorporating the principles of equality, transparency, and justice
  • Increasing beneficiary satisfaction

Useful links

Analytical portal (bayanat)

Bayanat is an open international standard for digital business reporting designed specifically to facilitate the consistent communication and exchange of information and data among various entities. ...

Main objectives:

  • Enhancing transparency and efficiency in financial markets.
  • Standardizing financial information concepts and disclosure elements.
  • Providing accurate, reliable, and timely financial information to all relevant parties.
  • Effective planning and monitoring to support data analysis.
  • Reducing the review and examination period for companies.
  • Utilizing advanced technologies for displaying financial data.

Key Benefits:

  • Accessibility
  • Automatic Data Updates
  • Sound Planning and Quick Decision-Making
  • Availability of instant Reports
  • Digital Integration with Muscat Stock Exchange
  • Empowering Data Migration
  • Comprehensive Performance Reference

Useful links

Employment Security Program

The Employment Security System is a national project that provides social protection for those whose services are terminated from work for reasons beyond their control through a social insurance system. ...

Main objectives:

  • Facilitating the Management of Occupational Safety Procedures
  • Enhancing the Digital User Experience
  • Secure and Reliable Centralized Data
  • Swift Delivery of Benefits to Eligible Recipients
  • Reducing Effort and Time

Key Benefits:

  • Providing the service 24/7
  • Automatic updating of insured data
  • Direct integration with the occupational safety program
  • Automatic verification of meeting the conditions
  • Planning, monitoring, and fast decision-making
  • Stabilizing the job market and reducing unemployment rates

Useful links

PASI Smart Contact Center service

PASI has prioritized upgrading its contact center services with advanced Smart Contact Center software. This initiative aligns directly with PASI's strategic goal of enhancing services. ...

Main objectives:

  • Providing digital services 4/7
  • Diversifying service delivery channels
  • Enhancing user experience
  • Increasing beneficiary satisfaction
  • Instant monitoring and tracking
  • Planning governance and swift decision-making

Key Benefits:

  • Automatic response through Chatbots
  • Prioritizing responses to electronically verified calls
  • Digital integration with social media platforms
  • Increasing the number of registered employers in the system
  • Reducing effort and time in service delivery halls
  • Improving the quality of response to beneficiary requests
  • Decreasing operational costs and optimizing spending

Useful links

The National Platform of E-KYC

A digital platform designed to create innovative APIs (Application Programming Interfaces) that assist financial institutions in accelerating digital integration between their systems. It simplifies the requirements for verifying beneficiary data when opening new accounts electronically, such as savings accounts, digital wallets, and other financial and banking transactions. ...

Main objectives:

  • Simplifying procedures
  • Enhancing service efficiency
  • Digital integration between financial institutions
  • Improving user experience
  • Increasing central authorities' confidence

Key Benefits:

  • Easily verifying beneficiary identity information
  • Expanding the scope of service
  • Reducing effort, time, and cost
  • Providing an archived and updated reference for beneficiary records

Useful links

Dhofar Municipality Portal

An integrated digital platform for smooth access to Dhofar Municipality services, simplifying processes like lease contracts, municipal licenses, and building permits. ...

Main objectives:

  • Reducing paper transactions
  • Simplifying and facilitating procedures
  • Facilitating access to information
  • Employing provided technologies
  • Increasing beneficiary satisfaction level
  • Expanding the scope and channels of service delivery

Key Benefits:

  • Efficient resource planning
  • Easy monitoring of work processes
  • Reduced number of annual inquiries and observations
  • Increased average completed transactions
  • Improving provided services and speed of execution
  • Flexibility in the work environment and enhancing employee satisfaction

Useful links

Electoral Electronic Services

Simplifying and automating the electoral process through mobile applications and advanced technologies, such as “Antakhib” and “Entikhab” apps. ...

Main objectives:

  • Improving the efficiency of the electoral process
  • Increasing citizens' trust and enhancing the digital experience
  • Reducing paper transactions
  • Encouraging citizens to exercise their voting rights
  • Eliminating possibilities of errors and forgery
  • Reducing operational costs and optimizing spending

Key Benefits:

  • Facilitating and expediting procedures
  • Increasing the level of privacy
  • Time reduction
  • More accurate and reliable results
  • Higher participation rate in the electoral process

Useful links

Work Permits and Licenses Services System

An integrated e-platform that manages and regulates work permits and labor forces, providing electronic services that enable job seekers to review their personal profiles and electronically apply for available positions with ease. ...

Main objectives:

  • Simplifying labor force permit procedures
  • Integrating procedures and linking systems
  • Facilitating and expediting the provision of labor services
  • Increasing beneficiary satisfaction
  • Providing information and requirements for service applications
  • Robust future planning and expediting decision-making

Key Benefits:

  • Providing the service 24/7
  • Electronic notifications
  • Enhancing operational efficiency and increasing effectiveness and productivity
  • Contributing to attracting foreign investments
  • Improving the quality of exchanged data and elevating planning and decision-making
  • Increasing beneficiary satisfaction

Useful links

E-Insurance

A system that directly links the insurance companies with Royal Oman Police to exchange the data related to vehicle insurance documents. ...

Main objectives:

  • Facilitating and expediting traffic services
  • Simplifying procedures for vehicle registration, renewal, transfer, and issuance of ownership documents
  • Establishing a comprehensive central database
  • Enhancing digital connectivity and swiftly and reliably transmitting data

Key Benefits:

  • Building a shared database
  • Speed and quality of insurance procedures
  • Improving the digital user experience
  • Providing accurate statistics and indicators about traffic accidents and their circumstances
  • Facilitating the process of studying and analyzing data for preventive and remedial measures
  • Empowering and supporting insurance companies in underwriting operations

Useful links

Digital Investment Services Portal

A digital portal that offers a comprehensive experience for managing investment services in economic zones and free zones, involving all relevant parties including investors, consultants, and contractors. The portal provides several essential investment services, such as land usufruct applications, submission of project plans, environmental impact assessment, and building permits. ...

Main objectives:

  • Simplifying procedures and improving the digital investor experience.
  • Accelerating service delivery by employing advanced technologies.
  • Elevating performance, accuracy, and transparency.
  • Facilitating field visit scheduling.
  • Governance of monitoring and compliance tasks.
  • Facilitating the issuance of notice of violation and periodic reports for monitoring purposes.

Key Benefits:

  • Attracts foreign investments and contributes to GDP.
  • Provides distinguished digital services.
  • Facilitates tracking investors requests.
  • Enables flexible and thoughtful planning and quick decision-making.
  • Increases productivity and performance efficiency.

Useful links

Digital "Omap" Platform

A digital platform that presents detailed geographical maps for comprehensive planning data of the special economic zones, free zones, and industrial cities overseen by the Public Authority for Special Economic Zones and Free Zones, which serves as a digital project supporting the investment environment in Oman. ...

Main objectives:

  • Improving the quality of services provided to investors.
  • Facilitating and accelerating processes.
  • Making investment opportunities available to all beneficiaries.
  • Ensuring precision and preventing plan overlap.

Key Benefits:

  • Easy access to spatial information that is comprehensive and accurate.
  • Utilization of modern technologies like interactive maps.
  • Flexible and thoughtful planning and quick decision-making.
  • Higher productivity, accuracy, and transparency.

Useful links

E-census 2020

A pioneering digital system that eases the transition from traditional census to electronic administrative records. It provides extensive and sustainable centralized statistical data that connects the databases of different government and private entities and it is characterized by its up-to-date information and integrated databases. ...

Main objectives:

  • Supporting decision-making and policy development.
  • Supporting Oman Vision 2040 with accurate statistical information.
  • Simplifying taking the census of population, housing, and establishments.
  • Reducing human effort and costs.

Key Benefits:

  • Executes 2020 Census requirements swiftly and at lower cost.
  • Eases data analysis and expedites report generation.
  • Substantially reduces operational costs.
  • Ensures data and information accuracy.
  • Establishes a sustainable digital system.

Useful links

Electronic Hajj System

An integrated digital system that manages all the procedures of Hajj, starting from contractor registration to providing smart solutions for easy and quick management, sorting, and selection of numerous pilgrim requests. ...

Main objectives:

  • Simplifying procedures and improving service quality.
  • Integrating and linking data electronically.
  • Seamlessly managing contractors and pilgrims.
  • Increasing transparency and promoting fair competition.

Key Benefits:

  • Increasing beneficiary satisfaction.
  • Quick processes and easy access to information.
  • Minimal human effort and lower costs.
  • Effective escalation management.

Useful links

"Etamid" Digital Platform

A digital platform that provides integrated services to simplify and speed up the issuance of no objection certificates required for excavation within Muscat Governorate and address the challenges associated with obtaining excavation permits outside the land boundaries. ...

Main objectives:

  • Standardizing and governing procedures.
  • Simplifying processes and accelerating transactions.
  • Improving digital services quality.
  • Paperless transactions.
  • Increasing institutional performance efficiency.

Key Benefits:

  • Quick service delivery
  • Improved user experience
  • Thoughtful planning
  • Compliance management with regulations and standards
  • Easy access to information
  • Expense optimization

Useful links

"Tatweer" Digital System

A digital system that provides transparent and flexible real estate development services and enables property owners to manage their properties. It also facilitates direct communication with developers, brokers, consultants, valuation companies, and contractors. ...

Main objectives:

  • Simplifying real estate development processes.
  • Managing properties effectively.
  • Creating a centralized database and unified digital channels.
  • Maximizing the benefits of advanced technologies to provide excellent services.
  • Improving user experience.

Key Benefits:

  • Easey tracking and management of real-estate registry.
  • Quick process of obtaining a real estate developer license.
  • High foreign investment rates.
  • Enhancement of governance and compliance with regulations and standards.
  • Quick data-driven decision-making.

Useful links

Remote Investigation Digital System "Burhan"

A digital system that simplifies and accelerates the litigation process by applying best practices and utilizing advanced technologies, to improve investigation methods, ensure quality, achieve the organization's goals towards agile institutions and analyze user behavior relying on statistical data. ...

Main objectives:

  • Simplifying procedures and improving service quality.
  • Maximizing the benefits of advanced technologies.
  • Reducing human effort and costs.
  • Enabling flexible and thoughtful planning and quick decision-making.

Key Benefits:

  • Minimal effort and costs associated with visiting public prosecution offices.
  • Higher productivity, accuracy, and transparency.
  • Quick access to information.

Useful links